COMMON QUESTIONS
> RESPONSE TIMES: HOW QUICKLY DO YOU RESPOND TO URGENT TICKETS?
Our standard SLA ensures a response within 1 hour for critical system failures. With 24/7 dedicated device monitoring, our Chicago-based technicians often identify and patch potential issues before they impact your business operations.
> ONBOARDING: WHAT DOES YOUR ONBOARDING PROCESS LOOK LIKE?
We conduct a comprehensive IT environment audit, deploy security monitoring agents, and configure user access for Microsoft 365 and endpoint security. The entire tactical deployment is typically completed within 7-10 business days.
> SERVICE LEVELS: WHAT SLA PACKAGE IS RIGHT FOR MY BUSINESS?
We offer three distinct tiers: BASIC for essential health monitoring, PRO for full remote and on-site support, and EXPERT for high-security environments requiring advanced endpoint protection and mobile device management.
> PRICING: HOW ARE YOUR MANAGED SERVICES BILLED?
We provide a predictable, flat-fee monthly model based on user count and endpoints. This ensures your IT costs remain stable and transparent, while allowing us to prioritize proactive maintenance rather than reactive break-fix billing.